Early or Late Fees
Our regular pet sitting hours hours are 6:30AM to 8:30PM. Visits requested before or after these hours will incur a $15 per visit surcharge.

Oral or topical medications, are administered at no charge. You must give me written permission to administer meds to your pet.

Services booked on the day of a holiday will receive a $30 surcharge. Holidays include New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.

For reliable service with the least liability, it is RECOMMENDED for the clients of PET CONCIERGE SERVICES, to obtain and utilize a key storage lock box to hold two sets of keys to their residence to ensure that a backup key is always available. Clients should purchase one with at least a four-digit code that either easily hangs from a doorknob or railing, or is wall mounted. You do not need to put the lockbox on your front door; you may attach it to your fence, put it on your back porch, or hide it in another secure location on your property.

A secure lockbox provides you with the peace of mind that your key will always be secured at your home.

BENEFITS INCLUDE:

• Keys will no longer be in the hands of your pet sitter/walker where they could get lost, and remain safely stored at your premises
• If you move you can take the lockbox with you
• Our pet care personnel will have immediate access to your home in an emergency
• Most lock boxes are reinforced to withstand weather, saws, and hammers
• Change the code whenever you need

Lockboxes can be purchased at most hardware stores and some home goods or retail stores. We prefer to use lock boxes for a number of reasons.  We feel that your key is much safer in a locked box on your property than in your pet sitter’s car or home.  Keys being lost by service companies (pet sitters/dog walkers, house cleaners, etc.) is not uncommon.  The reality is that anything can happen.

In addition, if your pet sitter has an emergency and is unable to complete your visits, we will always be able to send a backup pet sitter if your key is on your property.  If your pet sitter/dog walker has your key and he or she is unreachable, we will not have access to your home for pet sitting/dog walking.

Using a key lockbox eliminates many of these potential problems.

In the event that PET CONCIERGE SERVICES is required to employ a locksmith to gain entry into your premises due to a malfunction of the lock or failure by you to provide working keys, you are responsible and agree to reimburse PET CONCIERGE SERVICES $225 for the costs incurred in gaining access to pets and home. PET CONCIERGE SERVICES is expressly given the authority to employ a locksmith on your behalf in the event of the aforementioned occurrences.

PET CONCIERGE SERVICES is available to our Clients for miscellaneous errands such as: waiting for the plumber, the cable company, picking up dog/cat food, etc. Clients are charged $35 per hour prorated to the exact time spent by the sitter performing the requested task. This fee is in addition to products purchased or services performed by outside companies.

PET CONCIERGE SERVICES is authorized by you to perform services as outlined for each pet, and you acknowledge that you have provided thorough detailed pet care instructions for each pet.

PET CONCIERGE SERVICES RECOMMENDS that a minimum of 2 visits per day (AM and PM or an overnight) is required for dogs, and a minimum of 1 visit per day is required for cats and other small pets.

For liability reasons and for the safety of our Pet Sitters, PET CONCIERGE SERVICES is unable to provide pet sitting services if the Client has other persons remaining in the home at the time of our services. These include neighbors, friends, etc.

Each pet requiring special treatment or medication must wear identification in the form of either collar tags or the pet’s name written on the collar itself.

All Clients are required to complete the Veterinary Treatment/Information Authorization form. In the event that you have not completed this form, the following protocol will occur:

• PET CONCIERGE SERVICES will make every effort to contact you prior to an emergency veterinary care decision to receive your authorization. If you cannot be reached in a timely manner, you authorize PET CONCIERGE SERVICES to approve medical and/or emergency treatment as recommended by a veterinarian.
• PET CONCIERGE SERVICES is released from all costs and fees incurred as a result of emergency veterinary care and you agree to pay such fees to all parties rendering emergency care.
• PET CONCIERGE SERVICES. is authorized to purchase any foods, medications, or related items recommended by the veterinarian.
• PET CONCIERGE SERVICES will be IMMEDIATELY reimbursed by you, upon your return to home, for expenses incurred plus any reasonably necessary additional fees for attending to pet emergency, as well as, any other reasonably necessary related expenses.

PET CONCIERGE SERVICES is authorized to purchase any needed items such as food, medications, or any other related items in the event those supplies run out during the service period. You agree to reimburse PET CONCIERGE SERVICES for costs of the purchased items, as well as a shopping fee of $35 per hour, prorated as to the exact time spent.

In the event of inclement weather, natural disaster, or Act of God, PET CONCIERGE SERVICES will make every effort to reach your residence and care for your pets and home as soon as it is safe to do so. Should a severe property-damaging storm occur while you are away, PET CONCIERGE SERVICES reserves the right to do an extra visit to ensure the safety of your pets and home. PET CONCIERGE SERVICES strongly encourages you to provide us with the name and phone number of a nearby neighbor who can check on your pets in the event of any type of natural disaster or emergency or Act of God. This neighbor should have access to the garage code or a spare key. Your pets’ health and well-being are our greatest concern and we will contact you as soon as possible to keep you informed of these events.

PET CONCIERGE SERVICES is authorized to enter restricted areas due to natural disaster, fire, etc. in order to care for pets. The client holds PET CONCIERGE SERVICES harmless from any damage or loss.

PET CONCIERGE SERVICES will make every effort possible to complete the scheduled visit/s. PET CONCIERGE SERVICES is entrusted to use the best judgment in such events. However, there are no refunds or credits for any missed visits as a result of inclement weather, natural disaster, or Act of God.

It is understood that all animals can be unpredictable when under stress or their routine has changed including, but not limited to, damage to client premises by pet/s not obvious to the pet sitter. PET CONCIERGE SERVICES will not be held liable for visit changes due to a pet exhibiting extraordinary or aggressive behavior. This may include the need to shorten visits or miss medication dosages.

PET CONCIERGE SERVICES will not be held liable for any injury, disappearance, death or fines of loose pets with access to the outdoors.

In consideration of these services and as an express condition thereof, you expressly waive and relinquish any and all claims against PET CONCIERGE SERVICES and the Pet Sitter individually, except those arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

If safety/health concerns prohibit PET CONCIERGE SERVICES from caring for your pets, you authorize PET CONCIERGE SERVICES to place pets in a kennel, boarding facility or veterinarian’s office. You agree to pay for any fees or services incurred by PET CONCIERGE SERVICES as a result of the removal of pets from premises, under the conditions set forth in this paragraph and the placement of pets in a kennel, boarding facility, or veterinarian, if the veterinarian or kennel of your choice is not available or you cannot be reached.

We know that sometimes emergencies happen. At PET CONCIERGE SERVICES, this is how we handle emergencies and after-hour needs for our established clients. If you are not an established client, please call our office to discuss the situation, and we will do our best to help.

Sometimes emergencies happen, such as a flight getting canceled or a family member with a medical emergency. In true emergency situations when you need a pet visit outside of normal office hours, please call our office at 770-851-7849. If the call goes to voicemail, please leave a message, and TEXT OUR NUMBER AS WELL.

Every time a reservation is made, the Client agrees to: 

Update your home and pet profiles with any changes to:

• New medications or changes in current medications,
• Emergency contact numbers,
• Alarm, entry, and garage codes/passwords,
• Animal care, and new pets.
• Advise PET CONCIERGE SERVICES, the location of the lockbox and provide in the lock box 2 sets of working keys

PET CONCIERGE SERVICES will leave an INVOICE with a phone number for you to call as soon as you get home. If you are delayed in returning home or do not notify us of your return, PET CONCIERGE SERVICES will make an effort to contact you about your return status. If we are not able to reach you, you authorize PET CONCIERGE SERVICES to automatically continue visits and authorize payment for said visits until you have returned or have contacted PET CONCIERGE SERVICES. If you do not let PET CONCIERGE SERVICES know of your arrival and we make an unnecessary visit, you will be charged for the visit(s).

I grant to PET CONCIERGE SERVICES, the right to take photographs of me and/or my pet(s), and to copyright, use and publish the same in print and/or electronically. I agree that PET CONCIERGE SERVICES may use such photographs of me and/or my pet(s) with or without my name and for any lawful purpose, include, for example, such purposes as publicity, illustration, advertising, and The Web to include Social Media content. The Image and/or Voice may be copyrighted, used and/or published individually or in conjunction with other photography, video works, and recordings, and in any medium (including without limitation, print publications, public broadcast, CD-ROM format) and for any lawful purpose, include without limitation, trade, exhibition, illustration, promotion, publicity, advertising, and electronic publication.

Client Media

I, the client/owner understands and accepts that any media taken (through home surveillance, etc.) of PET CONCIERGE SERVICES representatives, pet sitters, dog walkers, while doing a duty of PET CONCIERGE SERVICES cannot be broadcast, published, or shared in any way with anyone other than persons listed on this form without written consent of PET CONCIERGE SERVICES. PET CONCIERGE SERVICES is okay with security cameras. We just might not want images of us playing, wrestling, grooming or training your pets broadcast without our permission.

If you have any last-minute questions, comments, concerns, or changes regarding your visits, please feel free to call our office at 770-851-7849, and we will be happy to help you and will forward your message to your Pet Sitter. Our office hours are generally 6:30 am to 5:00 pm, Monday through Friday. If we do not answer be sure to leave a detailed message.

If the message is not urgent, your call or email will be returned the next business day during normal business hours.

It is not unusual for trip plans to change at the last minute. However, please understand that PET CONCIERGE SERVICES carefully schedules our Pet Sitters’ time to service you and our other clients. Therefore, there are no refunds or credits for early returns.

PET CONCIERGE SERVICES will hold you responsible for any injury or any damage to our member/s or their belongings or your premises caused by your pets, except those arising from obvious gross negligence or willful misconduct on the part of PET CONCIERGE SERVICES. You agree to pay all related medical costs regardless of homeowner’s insurance liability determination.